SatisMeter can automatically send email surveys to customers that already churned/didn't sign in to see the survey widget. 

Targeting E-mail reminders

The email reminders are send to users that:

  • Didn't answer the survey in-app, 
  • Closed the in-app widget,
  • Weren’t active during the period when the widget should pop up, but logged in at least once in the past 3 months (if the survey frequency is 3 months).

How to set email reminders up?

You can enable this feature in Settings/Targeting/Email Reminders. Here, you can also set the time delay between appearance of the widget and sending an email reminder.

In this example, the first email reminder will be sent 3 weeks after user signs up (2 weeks delay for widget + 1 week delay for email reminder).

How to customize the email?

To customize the email reminder, go to Settings/Text & Languages and click Customize next to your language. Here, you can change the wording of the email:

You can preview what the email survey will look like in Survey Appearance settings: 

Did this answer your question?