Create a new survey

Go to your SatisMeter Dashboard and click the "New survey" button.

SatisMeter - How to install customer survey code into Website

Follow the steps here to set up the survey until you reach the Channel section.

Choose the Web channel and click continue. You will view 3 installation options:

1. Public Website

Follow the instructions, and add the code to your website.

SatisMeter - How to install customer survey code into Website

The Public Website channel will allow you to collect responses where the user does not need to be identified, a.k.a. anonymous responses.

2. Web-App

The installation process is very similar to the Public Website, with the addition of the User Traits and Events. It includes segments of code that must be replaced by your technical team.

SatisMeter - How to install customer survey code into Website


3. Segment.com

The easiest installation process of all, completed with just a few clicks.

SatisMeter - How to install customer survey code into Website

Bonus: Single Page Apps

If your website is a Single-page app rather than a static website, the installation is not done inside an HTML code, but rather in a JavaScript code.

The code will look similar, but you will need to strip the <script> tag from it.

Here is an example of a React app that shows the survey after login.

Verify and Continue

Do not forget to verify your installation by clicking on the "Verify Installation" button available in all 3 options.

Once the installation is correctly done, you can click on Continue and follow the next steps on the Survey Designer.

ps: If you are not the person that can install the code, send a read-only link with instructions to the responsible person!


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