Note: The Intercom integration is currently optimized only for NPS surveys.

Integrating SatisMeter with Intercom should be a breeze.

First step is to set up SatisMeter in-app survey and have Intercom account. Once SatisMeter is up and running, go to Integrations / Intercom in SatisMeter settings, click Connect with Intercom, and grant access to your Intercom project so that SatisMeter can record survey responses to Intercom users and events.

SatisMeter attributes sent to Intercom

When a user completes a survey the following attributes are added to the user:

  • NPS_rating: NPS rating (0-10)

  • NPS_comment: verbal feedback that user left  

  • NPS_date: date when the NPS survey was filled out 

We also record the following events:  

  • viewed-nps-survey: The survey was shown to the user  

  • closed-nps-survey: User closed the survey without filling it  

  • completed-nps-survey: User completed the survey (including the follow-up question)

For more information how SatisMeter works with Intercom, please read our blogpost on this topic.

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