Note: The email reminders feature is currently optimized only for NPS surveys.
SatisMeter can automatically send email surveys to customers that already churned/didn't sign in to see the survey widget.
Targeting E-mail reminders
The email reminders are sent to users that:
- Didn't answer the survey in-app,
- Closed the in-app widget,
- Weren’t active during the period when the widget should pop up, but logged in at least once in the past 3 months (if the survey frequency is 3 months).
How to set email reminders up?
You can enable this feature when setting up or editing a survey, simply click "Enable e-mail reminders" to view the full reminder settings where you can alter timing, text, and the sender name and e-mail.