SatisMeter can automatically send email surveys to customers that already churned/didn't sign in to see the survey widget.
Targeting E-mail reminders
The email reminders are send to users that:
- Didn't answer the survey in-app,
- Closed the in-app widget,
- Weren’t active during the period when the widget should pop up, but logged in at least once in the past 3 months (if the survey frequency is 3 months).
How to set email reminders up?
You can enable this feature in Settings/Targeting/Email Reminders. Here, you can also set the time delay between appearance of the widget and sending an email reminder.
In this example, the first email reminder will be sent 3 weeks after user signs up (2 weeks delay for widget + 1 week delay for email reminder).
How to customize the email?
To customize the email reminder, go to Settings/Text & Languages and click Customize next to your language. Here, you can change the wording of the email:
You can preview what the email survey will look like in Survey Appearance settings: