Note: The email reminders feature is currently optimized only for NPS surveys.

SatisMeter can automatically send email surveys to customers that already churned/didn't sign in to see the survey widget.

Targeting E-mail reminders

The email reminders are sent to users that:

  • Didn't answer the survey in-app,
  • Closed the in-app widget,
  • Weren’t active during the period when the widget should pop up, but logged in at least once in the past 3 months (if the survey frequency is 3 months).

How to set email reminders up?

You can enable this feature when setting up or editing a survey, simply click "Enable e-mail reminders" to view the full reminder settings where you can alter timing, text, and the sender name and e-mail.

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