We can send email NPS and other type of surveys as an addition to in-app surveys directly from our platform.
However some of our customers prefer to use their own email client, so we provide email templates for:
- Campaign Monitor
- Pardot (handlebars)
If your email client is missing, just contact us on support.
This method is ideal for users who want to send surveys to a pre-set list of users, don't want to install SatisMeter code, or want to send email surveys only.
Setting up this kind of survey is simple. First configure an survey with the settings for appearance, language, etc. that you would like to be reflected in your e-mail surveys.
Then in the installation section, select e-mail and "Enable E-mail only surveys". There you can customize your texts and download the HTML template for your email client.
Your users will receive e-mails that look something like this (with the text and colours of your choosing) When your customers click on the survey, they are taken to our landing page, where they can leave verbal feedback and answer additional questions.
You can check the results in our Dashboard, or integrate them into other analytics services.